Technical Design Advisor (Bespoke Furniture)

Fittingly - Stoke on Trent

Salary - Between £25000 - £32000 (dependant on experience)

Fittingly is a fast-growing, innovative manufacturer of bespoke fitted furniture. Using cutting-edge technology, we empower customers to design their own wardrobes and storage solutions — all crafted at our Fenton (Stoke-on-Trent) factory and delivered nationwide.

We’re looking for a proactive, customer-focused Technical Support Advisor to join our expanding technical team. You’ll play a key role in supporting customers and ensuring a smooth journey from design to installation.

What you’ll be doing:

• Acting as the first point of contact for customer enquiries via phone and email, delivering friendly, professional support

• Building strong relationships through clear communication and exceptional service

• Guiding customers to take accurate measurements, using spatial awareness to produce clear diagrams

• Working closely with Sales and Operations to resolve queries around design and order fulfilment

What we’re looking for:

• A genuine passion for customer service and going the extra mile

• Experience handling enquiries, solving problems, and delivering solutions

• Strong communication skills with the ability to build trust quickly

• Highly organised, with the ability to juggle priorities in a fast-paced environment

• Confident using computer systems and keen to learn new tools and design software

• Self-motivated, with the ability to work independently and as part of a team

• Strong analytical/technical skills (essential); an interest in furniture design is a bonus

The details:

You’ll be a key part of delivering a seamless, enjoyable experience for every customer.

Hours: 9am–5pm across a 7-day rota (Sundays 10am–4pm), with some evening flexibility required.

If you love helping customers and want to be part of an innovative, growing business — we’d love to hear from you.